Plaud Note + NotePin Combo

Processing Time: Orders are typically shipped out within 1-2 business days after placing your order.

Delivery Time: After your order has been shipped, delivery will generally take between 3-10 business days to be delivered to you.

1. Hardware

Customers of the Plaud device enjoy a 12-month warranty service starting from the date of purchase. To avail of the warranty service, customers must provide a valid device serial number.

The warranty service applies if:

• The Recorder is not dismantled, repaired, maintained, resold, or modified without permission.
• The Recorder is not operated in an abnormal environment.
• The Recorder is not damaged due to a violation of the user's guide.
• The Recorder has not experienced a collision, falling, or bending due to improper storage or faults, and

significant deformations due to liquid leakage in humid places.

2. Annual Membership & Transcription Quota

If you have purchased an Annual Membership or a Transcription Quota from global.plaud.ai but haven't used or activated it, you are eligible for a full refund within 30 days of the purchase date. To request a refund, please contact our customer support team by submitting a request with your order details. Refunds are processed within 5-10 business days upon approval. Activated or used products are not eligible for refunds.

3. Accessories

Plaud accepts all unused accessory returns within 30 days of delivery.To begin the return process, please contact our customer support team by submitting a request with your order number.

After you finish recording, the audio will be saved in your device automatically.

To do a transcription:

1. Connect your Plaud device to the Plaud APP.

2. Your audio files will be uploaded automatically after a successful connection.

3. Enter the file and tap "Generate". Choose the summary template, language, and Al model. Then, click "Generate Now"to start the transcription.

1. After the transcription is complete, the summary and mind map are automaticaally generated.
2. Plaud App automatically generates mind maps based on your summary, enhancing your visual understanding.

Currently, we offer a free Starter Plan of 300 min/mo of AI transcription and summarization, which also includes some basic AI features. If you want more transcription minutes and experience enhanced features, you can upgrade to the Pro Plan, which includes 1200 min/mo and more advanced AI features, such as Speaker Labels, Audio Import, Audio Trimming, Custom Templates and so on.